Olumba Care

Confidentiality and respect

Privacy and Dignity

We aim to respect your privacy and dignity at all times. Please speak out or speak to the Deputy/Registered Manager if your privacy or dignity is not being respected.

Service users privacy

All service users have the right to be alone or undisturbed and to be free from public attention or intrusion into their private affairs. The staff of The Agency are guests in the home of the Service users.

Staff will enter a service users property and rooms within the property only with express consent.

Staff of The Agency will respect the rights of the service user to make a telephone call without being overheard or seen by a worker.

Records will be designed, used and stored so as to assure privacy. Legislative controls over records, such as the Data Protection Act, will be adhered to and the service users explicit permission in writing will be sought before information is passed to any person other than those directly concerned with the care of the service user.

Record will be made available to the service users principal carer and family according to the wishes of the service user.

Service users dignity

Your dignity is a matter of prime importance to us and all the staff receives training in this area.

You will be asked for your name by which you wish to be addressed and this name will be recorded on your support plan and used by all staff. You are perfectly entitled to ask that your principal careers use one name and others us another. The level of familiarity is under your control. In the absence of information to the contrary, staff will address you formally using your title and surname.

Staff are trained to be sensitive to your feelings when in company.

The agency seeks to reduce any feelings of vulnerability which service users may have as result of disability or illness.

The process

Taking the First Step in Your Care Journey